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Try taking a look at this its an official explanation from them. They have over 30k people using the site so obviously there is going to be a lot of angry people messaging them and it would be physically impossible for them to reply to everyone! http://www.reddit.com/r/dogecoin/comments/1toz92/dogewallet_My advice. Go and get an offline account its much more secure.Hope that helped you and I wish you all the best in getting your coins back!
yes people use the desktop wallets, way more secure. If you download a desktop wallet and post your dogecoin address I will donate. We all got to lookout for each other don't we. How many coins did you have?
They seem to be refunding all accounts starting with the largest ones. They also say they are developing an automated process for people to reclaim coins. I would follow that reddit user closely to see what they have to say in further updates. Don't let this throw you off the currency you just happened to be in the wrong place at the wrong time.
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